Optimize outdated back office processes in automotive service in a targeted manner
Car service: Why cumbersome when it's easy?
When a customer comes to the workshop to pick up their vehicle, automotive service companies today require a number of cumbersome work steps:
- Customers log on to the front desk to talk to the responsible service advisor to pick up the vehicle. If this is not immediately available, customers will have to wait.
- When the responsible consultant is then available, the invoice including the services provided will be explained to the customer.
- In order to finally pay the bill, customers go back to the reception, which also represents the analog cash register. Customers usually arrive at a similar time in the afternoon after work, resulting in smaller queues at reception or checkout.
- Payment is then made either by card or in cash. The key is then handed over.
Storing cash not only increases the risk of robbery, but also the logistical effort required to transport it away. Since cash payment as a payment method is supposed to gradually disappear from the workshop service anyway, An early offer of a fully digital payment process including various payment methods is essential.
How a modern payment process also improves customer satisfaction
Waiting times for customers can be significantly extended, especially during peak hours. If payment processing in such situations is still analog and slow, this not only annoys customers. Manual processes also increase the workload for companies: Overall customer satisfaction decreases and a lot of valuable working time is spent on what is actually a simple and recurring process.
With bezahl.de as a digital payment management platform for the automotive service sector, the payment process is significantly accelerated by...
- ... the customer with invoicing a digital payment invitation receives via email with payment link,
- ... the invoice amount directly and simply via preferred payment method (including direct payments, PayPal, credit card, bank transfer)
- ... the customer's payment automatic and reliable is assigned to the corresponding open item in financial accounting and
- ... the Payment status in real time is visible to the employees involved and the customer.
In concrete terms, this means that the delivery process in automotive service can be rethought, as the keys can be issued independently of the analog cash registers. In this way, automotive repair shops not only optimize internal processes related to payment processing, but at the same time offer their customers a fast, uncomplicated and hygienic payment method, which has a positive effect on customer satisfaction!
Good to know: With Smartkasse, bezahl.de offers workshop customers the opportunity to pay invoices on site independently and cashlessly. At a specially set up terminal, after receiving the payment invitation, customers complete the payment with just a few and then receive the vehicle keys — contactless, digital and uncomplicated!
