Digitally into the future: bezahl.de optimizes Wahl-Group’s payment management
The platform for digital payment management bezahl.de has gained a strong partner with Wahl Group. Since the beginning of the year, both companies have been working together with the common goal of creating a holistic payment process with maximum transparency.
For over 120 years, the name Wahl has been associated with mobility in Siegerland and beyond. As the world's oldest still existing BMW retailer and a RENAULT partner that has now existed for over 60 years, the Wahl Group can look back on impressive growth. It now sells over 25,000 BMW, MINI, ALPINA, RENAULT, DACIA, ALPINE, SKODA and FORD vehicles every year at 29 locations in NRW, Hesse and Rhineland-Palatinate.
Creating a holistic payment process
The decisive factor for the cooperation between the two companies is the holistic presentation of the payment process. ”The special thing about bezahl.de is that it is not a normal payment solution, but holistic support for the processes in the car dealership - from payment to research management”, explains Thomas Bruß, CIO/CDO of the Wahl Group. The typical challenges in practice, such as time-consuming inquiries about payment status and availability of accounting staff, can be easily solved by bezahl.de. Thanks to the live payment status, sellers can now competently provide information about customer payments at any time of day without having to check with the accounting department. Which is also pleased with the transparent monitoring of demands.
Fully digital system implementation can be implemented smoothly
In times of corona, the process of introducing a new system is a challenge: Employees from a wide range of areas must be trained and briefed. The Wahl-Group and bezahl.de were able to prove together that introductory measures such as training courses can also be implemented digitally and lead to success. In addition to digital training programs, the retail group has opted for internal training videos, which were well received by sales and scheduling employees. Mr. Bruss draws a positive assessment of the implementation process:”We have already received initial feedback from sellers who accept bezahl.de well, precisely because it does not entail any additional work for them, but is integrated into their normal sales tools.” Thanks to full integration into seller workplaces, payment invitations can now be sent automatically from the same tool in which sellers plan their daily deliveries. There is maximum transparency.
Expansion to automotive service planned
Following the successful implementation in the automotive trade, both companies are now expanding their cooperation to the service and after-sales sector. ”Since we carry out significantly more processes in service, a tool that helps us understand the payment status and payment methods is even more important than in sales” affirms Thomas Bruß. Integrated receivables management in particular makes many downstream administrative and accounting processes easier there. In addition, bezahl.de smartkasse should play an essential role in simplifying back office processes. With the self-service terminal, Wahl-Group customers will be able to pay their workshop bills contactlessly and cashless in the future. In addition to reduced waiting times and a faster collection process, bezahl.de ensures a clean flow of data into the retail group's cash register and accounting systems, regardless of the payment method chosen. You too can rely on the Kölner process rocket! The bezahl.de team is pleased to write further success stories with you and, if you are interested, will be happy to give you an introduction to bezahl.de at any time.
